Login or create an account, go to this page, namely 'balance checker' and enter your card number and PIN code.
What a shame you didn't use your gift card! Unfortunately, we cannot re-activate gift card.
Unfortunately, this is not possible. We would like to remind you of the timely cashing of your gift card next time.
Contact our customer service immediately. When you know your card number and when we see that it is still unused, we can block it for you and send you a new gift card. If your gift card has already been used, we can't help you.
Sometimes it happens that the balance checker indicates that there is no balance left on your gift card, while there should still be a balance. In most cases, this is because a transaction has already started, but the payment has not been completed. Your gift card balance is then temporarily frozen but will be released again after 10 minutes. So if this happens, please be patient and try again after 10 minutes.
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