Use as official payment method!    Largest festival offer with 1,000+ festivals!

Welcome to the customer service of Festivalcadeau.

Do you want to know how to pay with your Festival Gift Card or do you have another question?

Answers to these questions can be found on this page.

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    Paying with Festival gift is very simple.1. Both a physical and digital gift card gives you the 19-digit Card Number and 6 digit PIN code.2. Search the calendar for the favorite festival or event. We always link to the organizer's official ticket shop so that you always get official tickets.3. Pay during payment with the details of your Festival Gift Card. During the checkout, choose between the payment methods to pay with "Festival Gift Card." Here you enter your card number and PIN that are on the back of the gift card. You will receive the tickets for your chosen festival or event at your specified email address.

    After we have received your order, we will get to work for you as soon as possible. Your gift card is often sent the same day, but no later than the next working day! If you have not received anything after 3 working days, please contact us via email. Always indicate your name, purchase date and purchase value in your email. Please also send the purchase receipt and the order number for quick processing.

    You can always ask real-time how much balance is left on your Festival Gift Card. You can find the balance check here.

    Unfortunately, we cannot re-activate or extend expired gift cards. This is not because we would not want this, but because this is not technically possible. So you really need to keep an eye on the validity of your gift card.

    • According to Dutch legislation on anti-money laundering rules, a maximum of €50 may be spent per online transaction with a gift card. This applies to all gift cards in the Netherlands, including Festival Gift Card. Say: You want to make a payment of €150,-, you can pay up to €50,- via your Festival Gift Card. You pay the remaining €100 with iDEAL or another payment method. Would you like to spend a larger amount with your gift card? Then we recommend, for example, buying two separate tickets in two separate transactions, so you can use several times €50,-. Your remaining balance will of course remain valid and can be used again on a subsequent order. We understand that this is not ideal. That is why we are affiliated to the Branchevereniging Gift Cards Netherlands, which is actively committed to making this regulation more flexible in the future. Do you have any questions or need help completing your order? Please feel free to contact us.

      When a chosen event cannot continue, it is of course very annoying! When you have settled a ticket with your Festival Gift Card, a new agreement has been reached during the settlement process, namely between you and the event organizer.  Thus, when an event cannot continue, it is up to the organizer to take the necessary measures. We are only a payment method, just like iDeal, Paypal or Credit Card and in many cases have already paid out gift card to the respective organizer. Always ask the organizer of the event or how to get your money back, because they should arrange this for you.

      Do you want to give your employees a nice gift as a company? We are happy to help you tailor-made with the best present in the entertainment industry! We are curious about your wishes and look forward to your request.View this page or pass on your wishes directly to us at: [email protected].

      Unfortunately, it is not possible to extend the validity of your Festival Gift Card. This is not because we would not like it, but unfortunately it is not technically possible. So you should really spend your gift card within 2 years of it being activated.

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      It is of course very annoying when you lose your gift card or it is closed. Please contact us directly. We can block your gift card. Always indicate by email at least: Your name, phone number, email address, purchase date and purchase value. For quick processing, also send the purchase receipt and your order number.E-mail address: [email protected]

      You can use the Festival Gift Card at thousands of festivals in the Netherlands and beyond, from large audience favorites to more intimate events. Think of music festivals, food truck festivals, dance parties and cultural events. In our festival calendar you will find a current overview of all festivals and events. Please note: New festivals are added daily, so keep an eye on the agenda!

      A Festival Gift Card is valid for 2 years after the date of purchase. This is also the legal deadline.

      Nice that you want to exchange your One4all Gift Card for a Festival Gift Card! It'll be settled in a minute. Go to our special One4all page: festival gift.com/one4all, choose your favorite amount, fill in your details and just pay with your One4all Gift Card. Within a few steps you are ready to score tickets for the most beautiful festivals!

    • We can be reached all week by email, by WhatsApp or via the contact form at the bottom of this page. On working days you can reach us from 09:00 to 17:00 and we always try to answer your question within 24 hours.

      At Festival Gift Card it is our mission to join as many festivals as possible as a cashing location. Check out our calendar for the current offer. Pay attention, because this offer changes daily. So new events are constantly coming online.

      Can't you find your favorite festival or event in the calendar on our event page? This means that unfortunately they do not yet use our payment method. However, this can change from one day to the next, so it's best to keep an eye on our agenda. However, it would help if you sent an e-mail to the festival in question, where you could ask to cooperate with us. We have already created a plan for you: Dear [organiser], I'd like to buy tickets to your festival and pay for it through my Festival Gift Card. I have heard from them that you have no cooperation with them yet, while this is free and risk free for you. Can you connect with them and add Festival Gift Card as a payment method in the payment screen? You can reach them at [email protected]. I like to hear it. Greetings, 

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      The Festival Gift Card is the best gift for anyone who likes a party! With a Festival Gift Card, the recipient can always decide when and with whom a party is to be visited! Order directly here in our webshop.

      You can do that! Because we are an online payment method, the Festival Gift Card is not limited to land borders. View all our connected events directly on the map to discover all festivals abroad.

      Don't panic! If the ticket for your festival or event is more expensive than the balance you have on your gift card, you can always choose to pay the remainder of the payment using a different payment method of your choice. You do this by first choosing to pay with your Festival Gift Card, and if you still have an amount open, you can pay this amount via e.g. iDeal, Paypal or Credit Card. Easy, right?

View all information for event organizers here

Have additional questions? Contact

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    We do not charge fees to ticketing and event organisations. Registration is therefore completely free. In fact, after you sign up, you immediately take advantage of all the advantages. See all benefits for event organisations here.

    For ticketing providers: Do you manage the pay screens and ticketing assets for event organisations? Then you can easily add the Festival Gift Card as a payment method via Mollie, Pay, Buckaroo or Multisafepay. After this, all event partners can use the Festival Gift Card as an additional payment method. You can sign in here. For event organizers: Are you using your ticketing provider's pay screen? Then they should add our payment method for you. Do you use your own payment screen and have a link to a payment provider? Then you can most probably start working with us yourself. You can sign up via this page.

    Once the Festival Gift Card is activated as a payment method in the payment screen, we add the events to the calendar. This does not cost organizers any extra work or effort, because we have many   collaborations with ticketing providers. The data received becomes visible in the calendar after a short check. This cooperation also updates all the information in the agenda daily and even every hour. 

    As an event organisation, you always decide whether to use the Festival Gift Card as an additional target group and payment method. This also gives you the possibility to deactivate the Festival Gift Card as a payment method.

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Address
Rhoneweg 20, 1043 AH
Amsterdam NL
Email address

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Mon to Fri, 09:00 to 17:00 hours